In addition to the unionized wireless employees, there are 17,000 CWA members at AT&T West's wireline unit as well as DirecTV, which is owned by AT&T, who have been working without a contract for more than a year. Related: AT&T agrees to bring 3,000 jobs back to U.S. It also is seeking limits on AT&T's use of third-party dealers, known as "authorized retailers," rather than company-owned stores. It is seeking an end offshoring in the contract talks.
The union says that AT&T has eliminated more than 12,000 US call center jobs and offshored thousands of other call center jobs to Mexico, the Philippines, India, the Dominican Republic, among other countries. Roughly the same proportion work in its call centers and about 10% are field technicians. Richter also pointed out that the deal with CWA doesn't cover all the unionized employees at AT&T Wireless.īetween 40% and 50% of the employees covered under this CWA contract work in the company's stores. "The contract covers good paying US jobs averaging nearly $70,000 a year in pay and benefits." "We continue to bargain with the union and remain confident a fair agreement can be reached," it said in a statement.
And even if there is a strike, the company has contingencies to continue to serve customers, he said. Just because the union has given 72-hour notice doesn't mean a strike will necessarily start on Monday said AT&T spokesman Marty Richter.
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